ORDERS & SHIPPING
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Can I change or cancel my order?
We prepare and ship orders very quickly — usually within a few hours — so changes or cancellations aren’t always possible once processing begins. If you notice an issue with your order details, please reach out immediately at support@purewhitelume.com and we’ll do our best to help before dispatch... -
As soon as your order is dispatched, you’ll receive a shipping confirmation email containing your unique tracking link. Simply click the link to view your parcel’s live status directly with our delivery partner. If you haven’t received your tracking email after 48 hours, please check your spam fo...
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We know you want to enjoy your brighter smile as soon as possible — that’s why we keep delivery fast and local. 🇩🇪 Germany: 1–2 business days 🇵🇱 Poland: 1–2 business days 🇪🇺 Rest of EU (coming soon): 1-3 business days 🌍 Global (planned 2026): 1-3 business days Once your order ships, you’ll recei...
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Where do you ship from and where do you deliver?
We currently ship all Pure White Lumé® products from our local fulfillment centers in Germany and Poland, ensuring fast, reliable delivery to customers in both countries. Within the next 6 months, we’re expanding to Italy, Spain, France, and the United Kingdom, followed by full EU coverage within...